See Demo

Free Trial

Speak to SalesAngel

Customer Support

One of the many problems in customer relationship management is the lack of system or platforms that allow customers to access a full-time and round the clock support team. It is hard to convert leads to sales and revenues if there are no solid platforms that cater to the needs of customers and clients to get the support and assistance they need from the company. There are solutions from SalesAngel.com providing strategic configuration to systems to improve customer support processes.

Solution

• Software integrated to the existing framework of the company that allows easy and direct submission of cases from the customers made through online contact forms. This also includes the use of toll-free support lines to immediately address customer issues.

• A system that guarantees fast response during business hours with as fast as 5 to 10 minutes to acknowledge the case and guarantees to close the same case on that same day just within hours.

• Extensive access and availability to clients making customer support available during business days or even 24/7. The system also offers extended hours of customer assistance during weekends or holidays to promptly address and resolve the issue.

• Monitoring and tracking system that keeps tab of the progress of the case. Customers want to know and view the status of their case and if it is given the right solution. Cases are directly submitted to the software of the company and processed for immediate results.

• Access to a support community or forum online. The system provides a site where customers could get addi tional help, discuss their concerns or access training videos, practices and FAQs answers.

Integrating a SalesAngel.com system to your business framework could significantly improve its operations, sales and revenues and widen your customer base. Happy customers are loyal customers that would unhesitatingly promote your business to others.