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Communication

Ways in communicating nowadays have shifted into faster ways with different types of modes and channels with the help of technology. With the rampant use of internet and mobile phones, businesses may now take advantage to increase their sales.

Problem

• Fast-paced communicationwhere customers can send inquiries all at the same time unlike in traditional communication where a
sales representative attends to customers “one at a time” while
others wait in line.

• Heavy traffic of inquiries from large number of customers from all over the world any time.

• Need for immediate response to inquiries otherwise due tough competition on the web, they will opt for another company.

• Since communication is not face to face, it will tend to be impersonal
unlike in traditional ways where eye to eye contact, gestures and
even smiles matter in selling. In online communication, there is a
need to compensate such to be able to convince a customer to avail of products.

Solution

• Click 2 Call enables customers to enter their data and their inquiries. SalesAngel.com software is able to process and categorize data immediately and queuing them based on priority.

• 24/7 availability of sales agents to call back customers about their queries anytime anywhere through intelligent routing mechanisms.

• The Web 2 Lead 2 Phone enables immediate response to queries from sales agents who are equipped with information to answer any inquiry.

• Sales agents are trained to keep calls as personal as possible in a way that conversation is based on
customer background. Customer and sales agent is also automatically matched by the software basing on
language, geographic location and skill level.

Outcome

• Tasks are completed immediately and are on track with the fast paced online communication.

• Customers are satisfied which causes increase in sales and possible repurchase.

Through SalesAngel.com application, it never impossible to meet up with the demands of fast paced communication making tasks organized and easy to implement resulting to a satisfied and happy customer. Call now for more information on what SalesAngel.com can do for you.